Why open my toilet(s)?

Everybody has to go to the toilet sometimes. If there are no toilets in shops and restaurants or other buildings in city centres, customers spend less and the lower the turnover. Conversely, the more toilets, the longer customers stay and the more they spend.

Positive feeling

An open toilet gives a more positive feeling to customers, they appreciate that hospitality and this gives a chance for more turnover.

Visit other shops

If there are no restrooms, customers go to stores where restrooms are open.

Stay at home

No toilet? Then people stay home. Research shows that one in four Dutch people regularly stay home for fear of not finding a toilet. This percentage is of course even higher for people with abdominal and bladder problems (3.5 million people in the Netherlands).

Why open my toilet(s)?

Toilet visit

On average, each customer has to go to the toilet 4 to 8 times a day.

Stay at home

25% of the Dutch regularly stay home for fear of not finding a toilet.

Fewer purchases

Fewer toilets means fewer impulse purchases


Women find the availability of toilets more important than a friendly atmosphere or helpful shop service


Free accessible toilets fit in with a hospitable and customer-friendly image.
Sign in your toilet!
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Medical HogeNood

Only accessible to HogeNood users with a medical condition

HogeNood is calling on organizations to register their restroom location as an open restroom. Should that not be possible, we urge you to register your restroom location as a Medical High-Need location. This means that only people with a medical condition can use your restroom.

A medical HogeNood toilet offers a solution if, for example, your toilet is only accessible to staff but you don't mind if someone with medical HogeNood is allowed to use your toilet. The HogeNood app users can only find your location if they have demonstrated that they have a medical problem.

Partners HogeNood Medical

Medical HogeNood has been made possible by: Maag Lever Darm Stichting, CCUVN, PDSB, Stomavereniging and SPKS.

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Stoma Association stronger together Logo
Continence Foundation Netherlands Logo
Irritable bowel syndrome advocacy organization Logo